October 22, 2020

Category: At Your Service Podcast

At Y our Service Podcast.
Category: At Your Service Podcast.
Shawn Tabor Sarah Jelinek Aug10 0 Dynamics 365 Notification s.
Posted by In this Service based episode of CRM Audio, Shawn & Sarah talk about how notifications within Dynamics 365 aren’t just emails anymore!  They talk about how notifications can be more actionable and meaningful for Dynamics 365 users!  Also, Shawn talks about the upcoming Field Service Bootcamp coming to 365 Saturday on August 12-15.
Links: […] Read More → , May25 0 AYS: Pandemia and Customer Service .
Posted by In this episode, Shawn & Sarah talk about the pandemic and how it has affected opportunities to present to the community.
Sarah discusses a virtual session she held at D365UG Focus on optimizing Customer Service implementation s and the blog article that supports it: Read More → Sep09 0 AYS Weekly Dispatch: Customer assets for field service.
Posted by This episode is brought to you by mscrm-addons.com.  In this week’s episode, Shawn & Prudence talk about Customer Assets for Field Service .  Shawn uses an example from a galaxy far, far away and shares how assets are related to work orders.
YouTube: https://youtu.be/YzRl6vuImh4 Music: www.purple-planet.com Read More → Aug25 0 AYS Weekly Dispatch: Price Lists and Discount Lists.
Posted by In this week’s episode.

Shawn & Prudence talk about Price Lists

Price List Items and Discount Lists.
This episode is brought to you by mscrm-addons.
Check out this episode of the Week ly Dispatch on YouTube at https://youtu.be/xhYRXv6pchk Music: www.purple-planet.com Read More → Aug17 0 Weekly Dispatch: Product Catalog.

Posted by Welcome to the Weekly Dispatch

This episode is brought to you by Maplytics by Inogic

This is the web series which delves into features and functions with Dynamics 365 with a focus on how they interact with the Service app lications (Customer Service, Field Service & Project Service Automation).

In the first episode of the Weekly Dispatch

[…] Read More → Aug10 0 At Your Service: Early access features for D365 customer and field service.
Posted by This episode is brought to you by mscrm-addons.com.
Topics in this episode: Knowledge management templates https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/create-templates-knowledge-article Knowledge management search and rendering enhancements https://docs.microsoft.com/en-us/dynamics365-release-plan/2019wave2/dynamics365-customer-service/knowledge-management-enhancements Timeline usability enhancements https://docs.microsoft.com/en-us/dynamics365-release-plan/2019wave2/dynamics365-customer-service/timeline-usability-enhancements Mixed reality guides https://dynamics.microsoft.com/en-us/mixed-reality/overview/?&OCID=AID2000546_SEM_&lnkd=Bing_D365_Brand&MarinID=_79027490459132_%2Bdynamics%20%2Bguides_bb_c__1264438745391780_kwd-79027703504147:loc-190_ Announcement–we are starting a YouTube channel called the Weekly Dispatch.
Check out the announcement here: Music: www.purple-planet.com Read More → Jun25 0 AYS:Virtual Agent.
Posted by Sarah and Shawn are back with another episode of At Your Service.

This episode is brought to you by Resco

On this episode, we review some of the news about customer service and field service in the Dynamics 365 2019 Wave 2 release plan.
In this episode: Virtual agent Customer Service Insights Macro recording Notification […] Read More → Post navigation.
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